Cyrus Nathaniel Florendo
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I monitor systems, respond to incidents, and improve the workflows that keep services reliable and more efficient.
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About Cyrus
I’m a Frontline Support Engineer at Amadeus, currently working in the hospitality sector. I specialize in production monitoring and incident management using Grafana, Thanos, Splunk, and ServiceNow.
While my day-to-day focus is operations and support, I’m actively building skills in Linux, automation, and cloud technologies with the goal of transitioning into DevOps and Site Reliability Engineering. I’m passionate about bridging the gap between support engineering and development — designing and optimizing reliable systems from both sides.
Work Experience
My early journey in the tech industry.
- Monitor production systems and queue health using Grafana, Splunk, and Thanos while investigating alerts and potential service issues in real time.
- Perform first-line investigation of operational incidents using monitoring dashboards, logs, predefined queries, and documented troubleshooting procedures.
- Analyze alerts and system behavior, escalating incidents to the appropriate support teams based on established operational processes.
- Lead the adoption of Microsoft Planner for team task management, centralizing tracking and automating notifications when alerts are created or resolved.
- Automated the team handover process with Power Automate, streamlining the transfer of operational information between shifts and eliminating the previous 3x daily manual posting.
- Developed and maintained a KYC web app for field agents with multiple plugins and workflow automation.
- Improved various forms, conditionals, and processes for loan systems and websites.
- Improved UI/UX of internal and external web-based tools to make them easier to use for field agents.
Featured Projects
Studio Ghibli Showcase Website
A no-framework website for a group project, showcasing fundamentals in HTML, CSS, and JavaScript.
Education
My academic foundation towards learning in software development and relevant technologies.
- Graduated with Latin Honors
- Led capstone's backend and database architecture
Contact Me
Want to discuss something? Send me a message (Preferably on LinkedIn)!